Protection of Personal Information Act

The Protection of Personal Information Act (POPI) is now in operation and we need to comply. POPI regulates how we handle your personal information while we do our work, and is intended to balance 2 competing interests:

(i) Your constitutional right to privacy (which requires your personal information to be protected): and

(ii) The needs of our society to have access to and to use your personal information for legitimate purposes, for example, to enable us to do our work for you.

POPI obliges us to inform you of our process, and that is the main purpose of this information brochure. If you wish to have greater insight into the way in which we implement POPI, you may ask for a copy of our company’s internal POPI Compliance Manual. So, without further ado, here is what you need to know:

The collection and processing of personal information
We will collect the majority of your personal information from yourself. Please cooperate with us when we do so. We will also collect your personal information from any intermediary that might have referred you to us, and from contact forms displayed on our website.

You can be rest assured that unless we are legally obliged to share your personal information, we will only share as much of your personal information as is needed by the authority that requires it, and we will only do so when it is necessary for us to do our work for you. In addition, all of our staff are bound by confidentiality clauses in their letters of employment.

You have the right of access to your personal information and the right to correct any errors relating to the information that we have on record.

Should you have any issues with the way in which we are processing your personal information, you are entitled to lodge a complaint with the Information Regulator, whose contact details are:

33 Hoofd Street
Forum III, 3rd Floor Braampark
P.O Box 31533
Braamfontein, Johannesburg, 2017
Complaints email: complaints.IR@justice.gov.za
General enquiries email: inforeg@justice.gov.za.

We trust however that our processing of your personal information will be handled in a way that complies with all the relevant laws and that your rights to privacy will be protected as legally required.